Skip to content

Site currently under development

Welcome to the Lancashire Service Finder. This site is in the process of being built. Listings for adult social care and children, young people and families will be added soon. For more information about using the directory, please read our Terms and Conditions.

Accessibility Statement

This accessibility statement applies to the website, Lancashire Service Finder.

This website is run by Lancashire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 400% without the text spilling off the screen.
  • Navigate most of the website using a keyboard or speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand. 

This website is designed to be compliant with the international standard Web Content Accessibility Guidelines 2.2 (WCAG) – Level AA. 

 

How accessible is this website?

We know some parts of this website are not fully accessible:

  • This website uses JavaScript to deliver certain features. Please make sure you have JavaScript turned on within your browser to deliver full features.

 

Using this website

Further information on accessibility options

The RNIB has a webpage with information on options that computers have which can make it easier for people with low or no vision to use them. - RNIB Accessibility Options

Accessible alternatives

Efforts have been made to create accessible alternatives for content that does not meet standards where possible.

Where appropriate we may be able to deliver content to users in accordance with their needs.

Please see Feedback and contact information section for further details.

Purpose of links

Lancashire Service Finder, will use links to navigate to content on the website. External links will open in a new window.

Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose.  However, in certain areas of the website adding this maybe not possible. 

External Links will be used for any content that has known limitations with assistive technologies OR navigates a user away from secure platforms. In summary, this means the following items are considered External links –

  • Non-HTML Documentation (See “Issues with PDFs and other documents”).
  • Redirection away from secure platforms.
  • External websites that are not owned by Lancashire County Council.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)

 

Feedback and contact information

We are always looking for ways to improve the Lancashire Service Finder website. If you find any problems that are not listed within this statement, or believe we are not meeting the requirements of the accessibility regulations please contact us at admin@servicefinder.lancashire.gov.uk. 

We aim to review and respond to submissions within 10 working days.

 

Technical Information about this website’s accessibility

Lancashire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Content that is not within the scope of the accessibility regulation

This sub-section lists issues that are exempt from the current accessibility regulations. For more information see following section, “Exemptions to the Accessibility Regulations”.

Issues with PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role Value). 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

 

Disproportionate burden

There are no issues that are considered a disproportionate burden.

 

Preparation of this accessibility statement

This statement was first prepared on 18th November 2025. It will be reviewed every year in accordance with the regulations. It was last reviewed on 18th November 2025.

This website was last tested on 18th November 2025.

To prepare this statement an accessibility test was carried out by the Lancashire Service Finder Team and PPL (web developers). All pages on the site were tested using automated testing tools by the PPL website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.